MyWeb - Resolving a 403 Forbidden Error

Owned by Kimberly Adkins
Last updated: Aug 13, 2020

Overview

This article contains information to guide you through resolving a 403 forbidden error message when accessing MyWeb.

Resolving 403 Forbidden Error

  1. Check the following:
    1. Ensure that your folders are in the correct location. All website files must be located within your public_html folder.
    2. Ensure that your main page is named index.html. (Lowercase is very important).

  2. Check your file permissions if you are still receiving a 403 forbidden error.

Checking File Permissions in Filezilla

These instructions are specifically for Filezilla. If you are using any other FTP client, ensure that the permission mask is 755 for all folders, and 644 for any HTML/image files. You can typically access permissions by right-clicking the folder/file.

  1. Highlight the folder/file that requires changing, and right-click.
  2. Select File Permissions.
  3. Type 755 for a folder, or 644 for a website file in the Numeric value field.

The IT Help Desk will assist you with uploading files, but cannot assist you with coding.

Related Documentation

MyWeb - Connecting to MyWeb

MyWeb - Uploading Files to MyWeb