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College of Nursing  >  Technical and Online Support 

 If you need help with ...Contact 

Online Course Assistance

If you need assistance with Implementing the following in your online course please utilize the request form below to reach out to a member of the Educational Design and Technology team for assistance:

  • Blackboard Collaborate Ultra
  • Microsoft Teams
  • Audio Recording/Presentation Support
  • Canvas Support (Course Settings, Files, Face to Face Conversion)

Faculty Service Request Form: https://usf.az1.qualtrics.com/jfe/form/SV_8IjD3SQbmznYoXr


For Assistance in the following items please contact USF IT (right column information)

  • Microsoft Teams
  • Computer Lab
  • Listservs
  • Classrooms AV
  • Configuring your computer to connect wireless at the College of Nursing


USF IT

HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-4357

Classroom AV Support:

  • Mon-Fri, 9am-5pm

  • Phone: 813-974-4357

EMAIL: help@usf.edu

Chat: ITChat.usf.edu

LOCATION:  Help Desk at the WELL Lobby

WEBSITE:  http://usf.edu/it

USF Microsoft Teams support page USF IT Website

EDT has moved all Teams trainings to the Microsoft Teams Resources for Faculty webpage. 

  • Download MS Teams Click Here
  • Welcome to Teams Tutorial Click Here
  • How to Schedule a Meeting with Microsoft Teams Click Here
  • How to Record Your Microsoft Teams Meetings Click Here
  • How to use Break Out Rooms Click Here
  • How to Make a MS Teams Test Call Click Here
  • How to Insert a Teams Meeting into a Canvas Course Click Here
  • Canvas Teams Integration and sync Click Here

  • Accessing Teams Recordings in OneDrive Handout

  • Accessing Teams Recordings in SharePoint Handout

  • Managing Access and Sharing Teams Recordings in SharePoint Handout

  • Activating Microsoft Teams in Canvas Handout

  • Downloading Teams Recordings from Microsoft Stream Handout

  • Teaching Using Teams Handout | Video
  • Following up Synchronous Teams Class Handout
  • Recording Faculty Orientation Videos in Teams Handout
  • Other Microsoft Teams Video Tutorials Video


Phone: 813-974-4357

Email: help@usf.edu

Canvas Portal Support (click Here)


 Accounts & Access
  • Apply for your USF NetID in order to access Canvas. click here
  • For Information on obtaining your USF ID card, click here


Get Your Accounts and IDs

 Canvas assistance, including:
  • Exams
  • Uploading assignments
  • Formatting documents
  • Viewing presentations
  • Canvas Password issues

USF Academic Computing

HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-1222

EMAIL:  help@usf.edu

WEBSITE:  http://usf.edu/it

 Library Assistance

Shimberg Health Sciences Library

PHONE:  813-974-2243

WEBSITE:  http://library.hsc.usf.edu/

Guides & Resources
>  Support Home
Guides for Students
>  Canvas Tutorials
Guides for Faculty
>  Canvas Tutorials


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