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Overview

The Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources.

Table of Content

The computer you are connecting to must be running Windows 7 or above; you cannot use RDG to connect to a Mac, though you can connect from a Mac.

Requirements and Setup

Checking your user group

Your account must be in the destination computer’s Administrators or Remote Desktop Users groups.  

  1. Hit the Windows key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)
  2. Type lusrmgr.msc into the search bar
  3. Hit the Enter key on your keyboard
  4. Click on the Groups folder on the left
  5. Double click on Administrators in the center column (pictured below)
    A new window should pop up
  6. Look for you profile in the pop up
  7. Double click Remote Desktop Users in the center column (pictured below)
    A new window should pop up
  8. Look for your profile in the pop up

Newly, Deployed Machines

If you have a newly deployed machine, you will need to add yourself to the Remote Desktop Users mainly by doing the following

  1. Click on the Windows Start button in the lower left 
  2. Type CMD and right-click Command Prompt and select Run as Administrator.
  3. Select Yes on the windows prompt

  4. Enter the following:

    1. Net localgroup “Remote Desktop Users” /add “AzureAD\<NetID>@usf.edu"
      Note: Make sure you replace <NetID> with your NetID
  5. Hit Enter once the above is entered into the command prompt.
  6. If successful, you should receive a message that the user has been added.


Found your profile under either Administrators or Remote Desktop Users? Continue through the instructions.

Can't find your profile under either Administrators or Remote Desktop Users? Contact us at help@usf.edu and we will add you.

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Finding your computer's name

You will need to know the computer’s name (ends in forest.usf.edu), or its IP address.  

        In Windows 10:

  1. Click on the circle icon, next to the Windows icon, on your task bar
  2. Type computer name into the search bar
  3. Hit the Enter key on your keyboard
  4. Click View your PC name
    The name is displayed in the PC name field

Mac:

  1. Select System Preferences
  2. Click on the Sharing pane.
    Your computer name is listed at the top of the new window.

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Connecting 

  • Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
  • The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection, which is automatically installed on Windows 7 and later.  
  • Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.

If remoting into a recently deployed machine using Its modern endpoint management, you will need to first log into VPN.usf.edu

Windows


  1. Go to http://usfweb.usf.edu/remote/ 
  2. Login with your NetID and password 
  3. Enter the computer name or IP address you wish to connect to (pictured below)

  4. Choose your remote desktop size
  5. Click the Find Computer button
    RDG will go through a series of checks (computer is found, awake, and connection is solid) and display the results to you
  6. Click the Connect button
    RDG will download a ‘USFRemoteAccess.rdp’ file

  7. Execute USFRemoteAccess.rdp file  

    Security window popped up? Click Connect 

  8. Log in with your credentials 
    You are logging into your destination computer

    If remoting into a new, recently deployed machine, you must log in using AzureAD\<netid>@usf.edu for your user name.

    Using dual-factor authentication on your computer? You will be prompted to authenticate.


Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it.  When you are finished you can simply log out of your remote computer and the window will close. 

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Mac

Already have the Microsoft Remote Desktop app? Skip to Step 5


  1. Launch the App Store 
  2. Search for the Microsoft Remote Desktop
  3. Click on Microsoft Remote Desktop
  4. Enter your credentials for your Apple account
  5. Launch Microsoft Remote Desktop
  6. Click on New in the upper left
  7. Choose Add gateway from the Gateway drop down menu (pictured below)
  8. Click on the Plus sign to add a gateway:
  9. Fill out the following fields (Pictured below)
    1. Gateway Name = USF

    2. Server = rdg.usf.edu

    3. User name = Your USF email

    4. Password = Your NetID password
  10. Close the Preferences screen
  11. Choose USF from the Gateway drop down menu 
  12. Enter your email address and password under Credentials
  13. Enter your computer name in the PC Name field
  14. Close out of the Edit Remote Desktops screen
  15. Click on USF under My Desktops (pictured below)
  16. Click on Continue
    You will be connected

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IPad

Already have the Microsoft Remote Desktop app? Skip to Step 5


  1. Tap on the App Store 
  2. Search Microsoft Remote Desktop
  3. Tap on Get 
  4. Tap on Install 
  5. Open the Microsoft Remote Desktop app
  6. Tap the Plus sign (pictured below)
  7. Tap Desktop
  8. Tap PC Name
  9. Enter your computer's name (pictured below)
  10. Tap Done
  11. Tap the panel on the Remote Desktop main menu

  12. Enter the credential you use on your machine

    Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etc

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