Sitecore V2 Frequently Asked Questions (FAQs)

Can you build me a new website or redesign my site?
If you are requesting a new website or are seeking a refresh of your existing site, please create a HELP ticket by emailing help@usf.edu. All requests must be approved by the ADR (Authorized Department Representative). If you have any questions about obtaining approval from the ADR, please contact your supervisor or approval authority.

Can you create my USF Health faculty profile page?
Faculty profile web pages are generated from an active GEMS account. Once the GEMS account is established with the associated entitlements (i.e. job roles), the faculty profile is dynamically generated. Faculty members must login to the Health Faculty Directory (link below) using their NETID and password to update their profile information. Once an update is made in the application, it will be reflected immediately on the profile page.  

Login to the Health Faculty Directory: https://hsccf.hsc.usf.edu/facultyDirectory/

Can I add an external business or organization logo to my website?
Third-party logos to businesses or organizations that have an established relationship with USF and is approved by university leadership are permitted. Also, adding hyperlinks to third-party logos that point users back to the organization’s website are prohibited unless approved through university leadership.

Can you make my website look like this one (third party site, external site)?
All website design and layout must adhere to the approved site structure of USF Health web pages and must adopt the global, top-level navigation header and footer of the college or division. Custom web development requires USF-IT governance and approval.

Can you create a Vanity URL?
You may apply for a vanity/marketing URL by emailing webservices@usf.edu. USF Health marketing URLs are structured as [name].http://health.usf.edu or http://health.usf.edu/%5bname ]. While you can suggest a preferred name, review and approval is required to determine if the URL name is already taken or is reserved. Please email webservices@usf.edu with your proposed marketing URL to the Web Services team in USF-IT.  
Please be advised, USF-IT does not enable marketing web addresses or redirects for domains (i.e. www.(mywebsite).edu) that are not owned by the university. This would require you to purchase and manage the domain with a third-party vendor (e.g. GoDaddy).

Can I have a blog?
USF Health currently does not have a blog tool for department use. It is recommended to research third party solutions that can be linked on your website to the blog. Legacy WordPress blogs are no longer supported by USF-IT and are managed entirely by departments.

Can I have a Wiki site?
Please email help@usf.edu to request information on Confluence and Sharepoint for a department Wiki site.

Can I delete a page or site section?
Page or site deletion requests must be approved by the ADR (Authorized Department Representative) in an email to help@usf.edu. Please specify in the request if you only wish to remove the link from your site (e.g. on a page or in site navigation), or if you would like to delete the page/site entirely from your website. Once the page or site is deleted, it will be removed and cannot be restored. It is recommended to identify and update any links or existing navigation to this page or site as well as any bookmarks in your web browser.

Can I embed a widget on my website? (third party script/code)
Requests for custom widgets requires USF-IT governance and approval. Third-party scripts or code poses an inherent security risk because the script has full access to the front end of the website and may not function as intended within the Sitecore web CMS.

Can I submit web requests using text highlights, strikethroughs, or bold text in the body of my email to the HELP desk?
When emailing revisions to the HELP desk please attach a Word file of the requested changes (e.g. data tables, webpages, etc.). The service desk strips out formatting from emails which makes it difficult for the web team to identify your changes. As always, please include the page links where the changes should be applied.

Can I add social media icons and links to my web page?
Social media icons are permanently positioned in the footer of all USF Health college and department sites. Please email help@usf.edu if you need to update the social media icon links in the site footer.

Can I add links to external websites in my navigation?
It is not recommended to link to external sites in navigation. Navigation links that point to external websites point users away from your site and can affect the user experience. Please email help@usf.edu if you need to link to an external website so that the web team can identify the best solution for your site.

Can I fix my pixelated and distorted images on my web page? (e.g. no digital retouch, only resizing)
Images provided for web requests are placed as-is on your website. The web team does not perform digital retouch but will resize images according to the page layout. It is recommended to supply images that are no smaller than 300 dpi for the best quality.

Can I have a hero video on my homepage as seen on USF Health and Morsani homepages?

Can I have multiple videos on my page?

Can I have a slideshow on my page with unlimited images?

Will you please move this individual/image/text to another page? (must provide other URL also)

Can the title on my page be made into a link?

Can I add the following (static) images from my document to the page (images need to be sent in separately with the ability to download*)? *What does this mean? As an attachment versus instead of in a word document or PPT?

Can I remove the text that has a strikethrough in the comment? (we cannot see strikethrough in JSM)

Can I add a document to the Left-Side Navigation?

How big should the image in my hero banner be?

Will you please add this (extremely large/small) image to the page?

Now that you have completed my original request, will you please complete the requirements xyz?

Will you please add permissions to employee1? (we need approval from the department head)

Can you please expedite this request?

Can you develop my requirements which are in PowerPoint format/handwritten?

Can you organize my faculty page in alpha order by the last name? (e.g. if manual placements exist, they will not be added in alpha-order among profiles that dynamically pull from the Health FD)

Can you update my credentials, email, etc. on my dept faculty page?

What do I need to provide to the web team to update my website?
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