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This app is for the office of admissions
Queues
Mailboxes vs. Queues
Mailbox is an email address, which must be licensed for D365
Queue lives within CRM and helps organizes incoming email
Routing rules (Dynamics workflow process) move incoming email into the appropriate queue and assign to a specific user when possible
Discussion around existing queues
Graduate Admissions
Graduate Studies
Admissions
International
Etc.
Working in Queues
Sending an Email From Scratch
References