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Computer froze during Exam

• Forcibly restart the computer by holding down the power button and then turn it back on.
  

Student is unable to download or see Exam

• Ensure that the student is connected to the network. Connect the student with ethernet or wireless and press Refresh Exam List or re-login to Examplify.

• Ensure that the student has not downloaded the Exam already on another device. If the student has downloaded the Exam, click the expand below:

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  title Removing an Exam Download...
  Insert excerpt Copy of Remove an Exam Download on Examplify Copy of Remove an Exam Download on Examplify nopanel true

Receiving "The Application's Service is Unavailable Message" after restarting a computer due to freezing during Exam

• Expand
  title First, follow these steps...
  Insert excerpt Copy of Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 7 Copy of Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 7 nopanel true

• Step 2: Follow the steps in The Application's Service is Unavailable Message.
• Step 3: Restart Examplify.

Student is unable to upload Exam

• Ensure that the student is connected to a Network network either by Ethernet ethernet or Wireless wireless and try again.
• If Examplify will not automatically upload the Exam. You can manually upload it by following the steps in Manually upload an answer file from Examplify.

Multiple Users Logged in Error

This error can arise when an exam taker clicks ‘Start Exam’ and specifically pertains to the actively logged in User Accounts on the computer. To resolve this, simply restart the device, which will automatically log out of all actively logged-in Computer User Accounts.