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Overview

The following will guide you through adding a shared mailbox via the Outlook Desktop and Web applicationsWeb App and the Desktop Application.


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Desktop ApplicationWith Outlook open, select the Calendar icon located at the bottom left.
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Select Add located at the top right of the Calendars.
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From the drop down, select From Address Book.
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Enter the name of the Shared Calendar you wish to add in the Search field and double click it.
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Once the calendar is selected, you will see it at the bottom.
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Select OK. 
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Once the calendar has been added successfully, it will appear on the left bar of your Calendars tab.
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Web ApplicationAfter accessing your email through either MyUSF or https://outlook.office365.com/mail/inbox. Select the Calendar icon located on the left. 
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Select Add calendar.
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Select Add from directory.
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Enter the name of the Shared Calendar you wish to add.
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Select Add.
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  • Once the calendar is added, it will appear under Shared Calendars in the left column.

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    Info

    If you are unable to solve your issue with this knowledge article you can contact the IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu. 

    If you find any errors or omissions on any knowledge base page, please send an email to the 'DocTeam' at ITDocTeam@usf.edu.

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    Web
    Web
    Web Application

    Adding the account so that it stays in the same window as your primary account

    1. Right-click your primary mailbox on the left.
    2. Select add shared folder.
    3. Type the email address of the shared mailbox into the new dialog box.
    4. Select add.
      The account will display for you on the left-hand side of the page, below your primary account.

    Adding the account in a new window

    1. Click on your name located on the Outlook Web navigation bar at the top. 
      A list will appear.
    2. Select Open another mailbox from the list.
    3. Type the email address of the mailbox that you need to open.
      It will open in a new window for you.


    Tip

    An alternative way to access shared email mailbox:

    Type the address below and replace "MailBox@usf.edu" with the email address of the shared mailbox

    https://outlook.com/MailBox@usf.edu

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    Desktop
    Desktop
    Desktop Application

    Adding an account with send as abilities

    1. Open Outlook.

    2. Select File.

    3.  Click Account Settings. 

    4. Highlight your email account.

    5. Select New.

    6. Type in the email address of the shared mailbox into the E-mail Address field. Leave all other fields blank.
    7. Click Next.
      Outlook will search for the account. You will be prompted for credentials. 

    8. Enter your @usf.edu email address and your NetID password.

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      Note

      If the login address is the address of the shared mailbox, you will need to replace it with your own. If it’s greyed out and you instead see "sign in with another account", click that and log in as yourself there.

      If your credential window does not appear similar to the one pictured, make sure you're entering the address correctly. If it's still not working, please visit remote support for further assistance

      The account will then appear on the left-hand side of Outlook.

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