Outlook - How to Add a Shared Mailbox


The following will guide you through adding a shared mailbox via the Outlook Web App and the Desktop Application.

Web Application

Adding the account so that it stays in the same window as your primary account

  1. Right-click your primary mailbox on the left
  2. Select add shared folder.
  3. Type the email address of the shared mailbox into the new dialog box
  4. Select add.
    The account will display for you on the left-hand side of the page, below your primary account.

Adding the account in a new window

  1. Click on your name located on the Outlook Web navigation bar at the top. 
    A list will appear.
  2. Select Open another mailbox from the list.
  3. Type the email address of the mailbox that you need to open.
    It will open in a new window for you.

An alternative way to access shared email mailbox:

Type the address below and replace "MailBox@usf.edu" with the email address of the shared mailbox


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Desktop Application

Adding an account with send as abilities

  1. Open Outlook
  2. Select File 

  3.  Click Account Settings

  4. Highlight your email account.

  5. Select New.

  6. Type in the email address of the shared mailbox into the E-mail Address field. Leave all other fields blank.
  7. Click Next
    Outlook will search for the account. You will be prompted for credentials. 
  8. Enter your @usf.edu email address and your NetID password.

    If the login address is the address of the shared mailbox, you will just need to click on "sign in with another account" and log in as yourself there.
    You may be prompted several times with the same credential prompt. Just click enter - it may ask up to 12 times.

    The account will then appear on the left-hand side of Outlook.

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