USF IT is starting completing an initiative to convert existing phone numbers to the Microsoft Teams platform, allowing for "soft phone" functionality on your existing devices (laptop, pc, mac, and mobile). anchor | Topic1 | Topic1 | Features
- Answer your office calls from any device you install Teams on.
- Call 10-digit phone numbers from your assigned office number.
- Customize your voicemail, including your greeting.
- Call forwarding, simultaneous ring, and call groups.
- Share your phone line with a delegate.
- Put calls on hold, and transfer calls.
- View and add contacts, and easily access your call history.
Note: The following connection methods are NOT supported for Teams Calling and may not work or work properly:
- Using Teams Calling via VMWare View
- Using Teams Calling while remotely connected (RDP) to another workstation
- Using Teams Calling on a cellular device with a connection slower/lower than 4G
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Topic2 | Topic2 | Notice Regarding E911
Your soft phone's registered location is your physical campus office location by default. If you fail to update your registered location to your current location, it may result in emergency personnel being dispatched to the incorrect location. When calling 911 from your soft phone, USF recommends providing the 911 dispatcher with your current location.
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Topic3 | Topic3Teams Automated Disconnection Policy
It is the responsibility of the subscribing department to inform IT when an employee is departing the university. Once the affiliation change is processed by IT, the Microsoft Teams phone number is no longer in service unless Telecom is notified of the new, existing user to be associated with that phone number. If there is no communication after five business days, Telecom will process a disconnect order
for the phone number.
Voicemail
Voicemail in Teams is enabled by default, and you can customize it, or even turn it off.
Features
- Custom recorded greeting messages.
- Text to speech greetings
- Custom out of office message that automatically enables when you set your Out of Office in Outlook.
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Note: Due to Florida’s broad open records law, voicemails and voicemail transcripts to university employees may be considered a public record, available to the public and the media upon request. |
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title | How do I disable voicemail? |
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To disable voicemail, in your Teams client go to Settings -> Calls -> and under If unanswered setting, select Do nothing. |
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title | How do I check voicemail? |
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You can check your voicemail by selecting Calls ->"Voicemail" in Teams. For detailed instructions, click here. |
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Topic4 | Topic4Main Resources
USF Teams Calling Quick Start
Microsoft Teams Calls
Manage your call settings in Teams
Polycom CCX Handset Quick Start Guide
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Topic4a | Topic4aUSF IT Recommended Devices
Below is a list of devices that have been tested and recommended by USF IT. A comprehensive list of all Microsoft Teams Certified Devices can be found here.
Type | Brand | Model | Model # |
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