Teams Calling

Overview

Teams calling functionality allows for USF to assign your office number to your account within Microsoft Teams. Once converted, you will have a new dial pad within Teams and will be able to make and receive calls from your office number. Teams calling also enables you to customize your phone experience, and offers additional functionality (below).

USF IT is starting an initiative to convert existing phone numbers to the Microsoft Teams platform, allowing for "soft phone" functionality on your existing devices (laptop, pc, mac, and mobile).

Features

  • Answer your office calls from any device you install Teams on.
  • Call 10-digit phone numbers from your assigned office number.
  • Customize your voicemail, including your greeting.
  • Call forwarding, simultaneous ring, and call groups.
  • Share your phone line with a delegate.
  • Put calls on hold, and transfer calls.
  • View and add contacts, and easily access your call history.

Note:  The following connection methods are NOT supported for Teams Calling and may not work or work properly:

  • Using Teams Calling via VMWare View
  • Using Teams Calling while remotely connected (RDP) to another workstation
  • Using Teams Calling on a cellular device with a connection slower/lower than 4G

Notice Regarding E911

Your soft phone's registered location is your physical campus office location by default. If you fail to update your registered location to your current location, it may result in emergency personnel being dispatched to the incorrect location. When calling 911 from your soft phone, USF recommends providing the 911 dispatcher with your current location.

Voicemail

Voicemail in Teams is enabled by default, and you can customize it, or even turn it off. 

Features

  • Custom recorded greeting messages.
  • Text to speech greetings
  • Custom out of office message that automatically enables when you set your Out of Office in Outlook.



Note: Due to Florida’s broad open records law, voicemails and voicemail transcripts to university employees may be considered a public record, available to the public and the media upon request. 
 How do I disable voicemail?

To disable voicemail, in your Teams client go to Settings -> Calls -> and under If unanswered setting, select Do nothing.

 How do I check voicemail?

You can check your voicemail by selecting Calls ->"Voicemail" in Teams. For detailed instructions, click here.

Main Resources

USF Teams Calling Quick Start

Microsoft Teams Calls

Manage your call settings in Teams

Polycom CCX Handset Quick Start Guide 

USF IT Recommended Devices  

Below is a list of devices that have been tested and recommended by USF IT. A comprehensive list of all Microsoft Teams Certified Devices can be found here.

TypeBrandModelModel #
HandsetPolycomMid rangeCCX500
HandsetPolycomHigh rangeCCX600
HeadsetJabraEvolve 65 MS Mono Headset w / Charging Stand6593-823-399
HeadsetJabraEvolve 65 Stereo MS Headset w / Charging Stand Link 3606599-823-399
HeadsetJabraEvolve 40 MS Mono USB-C Headset6393-823-189
HeadsetJabraEvolve 40 MS Stereo USB-C Headset6399-823-189
HeadsetPolycomBlackWire 3320-M USB-A Headset214012-01
HeadsetPolycomBlackWire BW3325-M USB-A Headset214017-01
SpeakerphoneJabraSpeak 510 MS Personal Speakerphone7510-109
WebcamLogitechLogitech Webcam C930e960-000971
WebcamLogitechLogitech Webcam C925e960-001075
WebcamLogitechLogitech HD Pro Webcam C920960-000764

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FAQ's and Additional Resources


 Hardware Requirements

To learn about hardware requirements for Teams Callings, please visit https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

 How do I call a phone number from Teams?

Select the Calls section in Teams and then enter the phone number. You will need to dial the full 11 digit number (including the +1 US country code). For additional directions, click here.

 How do I start a call from a chat in Teams?

From your chat, select the Call button in the upper right. For additional directions click here.

 How do I answer a call in Teams?

You will receive a ring notice on your devices when you receive a call. Select the answer button on the notification. For a detailed walk through visit the Microsoft Support page.

 Can I do call forwarding or groups?

Yes, you can forward your calls within your own Teams client, and configure call groups. For a walkthrough review the information here.

 How can I set up delegates to take my calls?

To add a delegate review the instructions here.

 I want to keep my Avaya phone - can I opt out?

No, there is no opt-out process for this. We are moving to a new system and cannot support two separate environments.

 How will I take / receive calls via teams without a phone on my desk?

Review the content above for receiving calls. In short, it works just like a Teams meeting. You can use your smartphone, headset, or other audio devices.

 Will I be getting a handset or headset?

Information Technology will not be providing these devices to personnel for this rollout. However, it will work with the device you have been using with Microsoft Teams during our remote work initiative. It will work with your mobile, laptop microphone, and nearly any headset attached to your computer. 

Your department can order a compatible headset or Teams phone device however. Review the list above for approved devices.

 Will my Avaya phone continue to work? Will I get it back when we return to campus?

No, it will stop working once we finish the conversion on October 1st 2020. Avaya phones will cease to function, even if the number has not yet moved to Teams. Non-Human facing phones and phone numbers with special configurations will be exempt and continue to function.

You will not receive your handset when we return to campus - moving to Teams is a permanent migration.
 When will IT be collecting my Avaya phone?

IT will be moving location by location to collect phones over the coming weeks. We expect this process to extend beyond the phone migration project so that we can accomplish this safely.

 Can I transfer calls, or screen calls?

Yes, both of these are fully supported. To transfer to someone directly, select more options then transfer.

You also have the option to consult then transfer that allows you to screen your calls.

For more information click here.

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If you are unable to solve your issue with this knowledge article you can contact the IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu. 

If you find any errors or omissions on any knowledge base page, please send an email to the 'DocTeam' at ITDocTeam@usf.edu.