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Overview

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The Remote Desktop Gateway (RDG) is used to access your

Overview

You, currently, can use one of two methods to connect to an on-campus Windows computer from another remote computer.  It provides These methods provide additional security for our the connections with university computing resources.




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If remoting into a new, recently deployed device, you must log in using AzureAD\<Netid>@usf.edu for your user name.

Note: Make sure you replace <NetID> with your NetIDEnter your USF email address and password as you normally do to sign into the computer.

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Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it. When you are finished, you can simply log out of your remote computer and the window will close. 

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Warning

You must be connected to the USF VPN in order to remote connect to any device no matter the method.

For information on how to download, install, and setup the VPN, please visit VPN - Palo Alto GlobalProtect.


Warning

If your job duties require you to use a RDG or other remote access solution, please contact the USF IT Service Desk while on campus and in front of the machine you will be connecting to for setup and configuration.

Please call 813-974-4357 or visit https://itchat.usf.edu to have this the setup and configuration done for you.

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Finding your USF computer's

name

information

You will need to know the USF computer’s name .  

        In Windows 10:

  1. Click on the circle icon, next to the Windows icon, on your taskbar
  2. Type computer name into the search bar
  3. Hit the Enter key on your keyboard
  4. The name is displayed in the Device name field

Back to topand IP address in order to be able to remote into it from another location.

Windows 10/11

  1. Select the Windows logo in the lower left.
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  2. Type CMD to search for Command Prompt and select Open.
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  3. Type ipconfig /all and hit enter.
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  4. The  computer name will be listed as Host Name and the IP address will be listed as IPv4 Address and should start with 131.247.
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Connecting from a Remote Computer

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Note

Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection.

Note
Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version

.

  • The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection.
  • Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.


    • Warning

    If remoting into a recently deployed device using IT's Modern Endpoint Management, you will need to first log into VPN.usf.edu

    Windows

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    Connection
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    Remote Desktop Connection

    1. Select the Windows
    1. Go logo in the lower left.
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    2. Type Remote Desktop Connection to search for the program and select Open.
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    3. Enter the on-campus computer's IP address under Computer.
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    4. Select Yes to connect to the on-campus computer.
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    5. Enter your USF email address and password as you normally do to sign into the computer. 
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    Gateway
    Gateway
    Remote Desktop Gateway

    1. Navigate to http://usfweb.usf.edu/remote/ 

    2. Login with Enter your NetID@usf.edu and password  and select Next.
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    3. Enter your USF password and select Sign in.
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    4. Approve the sign in through your MFA device.
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    5. Select Yes.
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    6. Enter the

      computer name or IP address you wish to connect to (pictured below)
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    7. Choose your remote desktop size
    8. Click the Find Computer button

      on-campus computer's IP address or computer name and select Find Computer.

      Note

      If your on-campus computer has more than one monitor, and you wish to view all of them when remoted in, place a checkmark next to 'Use all my monitors'.


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      RDG will go through a series of checks (computer is found, awake, and the connection is solid) and display the results to you.

    9. Click the Connect button
      Select Connect once the check is completed successfully. RDG will download a ‘USFRemoteAccess.rdp’ file.
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    10. Execute Open the USFRemoteAccess.rdp file  file.  

      Tip
      Security window popped up? Click Connect 


    11. Log in with your credentials 
      You are logging into your destination computer
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    Mac
    Warning

    If you are using a Mac Macintosh computer from home to connect to your newly deployed PC on campus, you must contact USF IT Remote Support to have an edit a configuration adjustment made to your work system.

    This must be done on campus while logged into the newly deployed machine.

    Please call 813-974-4357 or visit itchat.usf.edu to have this work done for you.


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    Already have the Microsoft Remote Desktop app? Skip to Step 5

    1. Launch the App Store 
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    2. Search for the Microsoft Remote Desktop
      Click on Microsoft Remote Desktopand select GET.
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    3. Enter your credentials for your Apple account

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      Launch Microsoft Remote Desktop
    5. Click on New in the upper left
    6. Choose Add gateway from the Gateway drop down menu (pictured below)
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    7. Click on the Plus sign to add a gateway:
    8. Fill out the following fields (Pictured below)
      1. Gateway Name = USF

      2. Server = rdg.usf.edu

      3. User name = Your USF email or for newly deployed machines, you must log in using AzureAD\<Netid>@usf.edu for your user name.

        Note: Make sure you replace <NetID> with your NetID
      4. Password = Your NetID password
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    9. Close the Preferences screen
    10. Choose USF from the Gateway drop down menu 
    11. Enter your email address and password under Credentials
    12. Enter your computer name in the PC Name field
    13. Close out of the Edit Remote Desktops screen
    14. Click on USF under My Desktops (pictured below)
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    15. Click on Continue
      You will be connected

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    Already have the Microsoft Remote Desktop app? Skip to Step 5

    1. Tap on the App Store 
    2. Search Microsoft Remote Desktop
    3. Tap on Get 
    4. Tap on Install 
      5. AnchorOpenAppOpenAppOpen the Microsoft Remote Desktop app
    5. Tap the Plus sign (pictured below)
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    6. Tap Desktop
    7. Tap PC Name
    8. Enter your computer's name (pictured below)
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    9. Tap Done
    10. Tap the panel on the Remote Desktop main menu

    11. Enter the credential you use on your machine

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    12. Select Add PC.
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    13. Enter the on-campus computer's IP address under PC Name.
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    14. Click the drop down next to User Account and select Add User Account....
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    15. Enter the following information and then select Add.
      1. Username: AzureAD\<netid>@usf.edu
      2. Password: Your NetID Password
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    16. Click the drop down next to Gateway and select Add Add Gateway....
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    17. Enter USF as the Gateway name.
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    18. Click the drop down next to User Account and select the AzureAD account created earlier.
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    19. Select ADD.
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    20. Select Save.
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    21. Click on the connection created to connect  to the on-campus computer.
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    22. Select Connect.
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    23. Enter your USF email address and password as you normally do to sign into the computer.

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