Versions Compared

Old Version 12

changes.mady.by.user Patrick Kluge

Saved on

compared with

New Version 13

changes.mady.by.user Patrick Kluge

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Excerpt

This article contains frequently asked questions and answers for troubleshooting exams in Examplify

Computer froze during Exam

  • Forcibly restart the computer by holding down the power button and then turn it back on.

Student is unable to download or see Exam

  • Ensure that the student is connected to the network. Connect the student with ethernet or wireless and press Refresh Exam List or re-login to Examplify.

  • Ensure that the student has not downloaded the Exam already on another device. If the student has downloaded the Exam, click the expand below:



Expand
titleRemoving an Exam Download...

Insert excerpt
Remove an Exam Download on Examplify
Remove an Exam Download on Examplify
nopaneltrue

Receiving "The Application's Service is Unavailable Message" after restarting a computer due to freezing during Exam


Expand
titleFirst, follow these steps...

Insert excerpt
Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 7
Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 7
nopaneltrue


Expand
titleNext, these steps...

Insert excerpt
Application's Service is Unavailable Message
Application's Service is Unavailable Message
nopaneltrue

Student is unable to upload Exam

  • Ensure that the student is connected to a network either by ethernet or wireless and try again.
  • If Examplify will not automatically upload the exam, you can manually upload it by following


Expand
titlethese steps...

Insert excerpt
Manually upload an answer file to Examplify
Manually upload an answer file to Examplify
nopaneltrue


Multiple Users Logged in Error

This error can arise when an exam taker clicks ‘Start Exam’ and specifically pertains to the actively logged in User Accounts on the computer. To resolve this, simply restart the device, which will automatically log out of all actively logged-in Computer User Accounts.

For additional information, refer to the main Examplify page.