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Overview

The following will guide you through adding a shared mailbox via the Outlook Desktop and Web applicationsWeb App and the Desktop Application.


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Web

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Web

Desktop

Web Application

With Outlook open, select the Calendar icon located at the bottom left.
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Select Add located at the top right of the Calendars.
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From the drop down, select From Address Book.
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Enter the name of the Shared Calendar you wish to add in the Search field and double click it.
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Once the calendar is selected, you will see it at the bottom.
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Select OK. 
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Once the calendar has been added successfully, it will appear on the left bar of your Calendars tab.
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Adding the account so that it stays in the same window as your primary account

  1. Right-click your primary mailbox on the left
  2. Select add shared folder.
  3. Type the email address of the shared mailbox into the new dialog box
  4. Select add.
    The account will display for you on the left-hand side of the page, below your primary account.

Adding the account in a new window

  1. Click on your name located on the Outlook Web navigation bar at the top. 
    A list will appear.
  2. Select Open another mailbox from the list.
  3. Type the email address of the mailbox that you need to open.
    It will open in a new window for you.


Tip

An alternative way to access shared email mailbox:

Type the address below and replace "MailBox@usf.edu" with the email address of the shared mailbox

https://outlook.com/MailBox@usf.edu

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Desktop

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Desktop

Web ApplicationAfter accessing your email through either MyUSF or https://outlook.office365.com/mail/inbox. Select the Calendar icon located on the left. 
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Select Add calendar.
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Select Add from directory.
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Enter the name of the Shared Calendar you wish to add.
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Select Add.
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  • Once the calendar is added, it will appear under Shared Calendars in the left column.

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    Info

    If you are unable to solve your issue with this knowledge article you can contact the IT Service Desk by calling (813) 974-HELP (4357) or emailing help@usf.edu. 

    If you find any errors or omissions on any knowledge base page, please send an email to the 'DocTeam' at ITDocTeam@usf.edu.

    Desktop Application

    Adding an account with send as abilities

    1. Open Outlook

    2. Select File 

    3.  Click Account Settings. 

    4. Highlight your email account.

    5. Select New.

    6. Type in the email address of the shared mailbox into the E-mail Address field. Leave all other fields blank.
    7. Click Next
      Outlook will search for the account. You will be prompted for credentials. 

    8. Enter your @usf.edu email address and your NetID password.

      Note
      If the login address is the address of the shared mailbox, you will just need to click on "sign in with another account" and log in as yourself there.
      You may be prompted several times with the same credential prompt. Just click enter - it may ask up to 12 times.

      The account will then appear on the left-hand side of Outlook.

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