Overview

The following will guide you through adding a shared mailbox via the Outlook Web App, the Desktop Application, and an Android Device

Web Application

Adding the account so that it stays in the same window as your primary account

1. Right-click your primary mailbox on the left
2. Select add shared folder.
3. Type the email address of the shared mailbox into the new dialog box
4. Select add.
   The account will display for you on the left-hand side of the page, below your primary account.

Adding the account in a new window

1. Click on your name located on the Outlook Web navigation bar at the top. 
   A list will appear.
2. Select Open another mailbox from the list.
3. Type the email address of the mailbox that you need to open.
   It will open in a new window for you.

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Desktop Application

Adding an account with send as abilities

1. Open Outlook

2. Select File 

3.  Click Account Settings. 

4. Highlight your email account.

5. Select New.

6. Type in the email address of the shared mailbox into the E-mail Address field. Leave all other fields blank.
7. Click Next
   Outlook will search for the account. You will be prompted for credentials. 

8. Enter your @usf.edu email address and your NetID password.

   If the login address is the address of the shared mailbox, you will just need to click on "sign in with another account" and log in as yourself there.
   You may be prompted several times with the same credential prompt. Just click enter - it may ask up to 12 times.

   The account will then appear on the left-hand side of Outlook.

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Android

1. Go to Settings.
2. Add an account under the Accounts settings.

3. Select your device’s native mail app.

   This is usually called just “Mail” or “Email.” Do NOT choose Exchange ActiveSync.
4. Enter the following for each field:
   1. Email address – The shared mailbox’s email (e.g., sharedmailbox@usf.edu)
   2. Password – Your personal email password
5. Select Manual Setup to go to the detailed incoming mail settings
6. Enter the following for each field:
   1. Type of account/Protocol – IMAP
   2. Username – yourNetID@usf.edu/the shared mailbox’s name (e.g., rockybull@usf.edu/sharedrocky)
   3. Email address – If it doesn’t carry over from the previous screen, re-enter the shared mailbox’s email (e.g., sharedrocky@usf.edu)
   4. Password – If it doesn’t carry over from the previous screen, re-enter your personal email password
   5. IMAP Server – outlook.office365.com
   6. Security Type – SSL
   7. Port – Leave as is
7. Select Next. It will take a moment to check the server settings.
8. Go to the detailed outgoing mail settings.
9. Enter the following for each field:
   1. Username – yourNetID@usf.edu
   2. Password – If it doesn’t carry over from the previous screen, re-enter your personal email password
   3. SMTP Server – smtp.office365.com
   4. Security Type – TLS/TLS (accept all certificates)
   5. Server Port – Leave as is
   6. Checkbox to require login – Make sure it is checked
10. Select Next. It will take a few moments for the server to connect and the sync to start.
11. Choose your account options. Pick whatever fits your needs.
12. Select a name for the mailbox 
13. Enter the name that will appear in the From field when you send mail (e.g., Shared Rocky).
    Now the shared mailbox should appear as an additional account in your mail app.

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