This reference guide will help users who have been converted to the CISCO UNITY voice-mail system setup and use the features. Once you have access to the voice-mail system you will be able to access your messages through your phone, Outlook and/or the web using your USF Net ID to login.
STOP
You must be converted to the new CISCO voice-mail system by USF IT before you can setup and use these features.
Access Voicemail from your Phone
The first time you access the Cisco voicemail system you will be required to set it up. Follow these steps to set your voicemail.
- Dial 4-6000.
Listen to the prompts - Enter your default PIN.
- Press the # sign.
Access Voicemail from a Phone Outside of USF
- Dial 974-6000.
- Press *
- Enter your ID (your desk phone number - 813-xxx-xxxx)
- Press the # sign.
- Enter your PIN
- Press the # sign.
Mailbox Matrix
| Setup Options |
|---|
Greetings ...............................................1 Message Settings .................................. 2 Preferences ........................................... 3 Transfer Settings ................................... 4 Alternate Contact # (zero out) ............... 5 Help ....................................................... 0 Exit ......................................................... * |
NOTE
YOU MUST FIRST LOG INTO YOUR VOICE-MAIL BOX BY PHONE.
| MAIN MENU |
|---|
Play new messages ...............................1 Send a message ................................... 2 Review old messages ........................... 3 Setup options ....................................... 4 Help ...................................................... 0 Exit ....................................................... *** |
| SHORTCUTS |
|---|
Help .................................................. 0 Cancel/backup .................................. * Skip/confirm ...................................... # Change greeting settings ................. 4 1 Change PIN (password) .................... 4 3 1 Change your name ........................... 4 3 2 |
Get Messages using Outlook
All your voicemail messages, both old and new, will be accessible through Outlook. Messages will be played as a wave file.
To get started.
USF Health User
- All USF Health Account holders will need to email help@usf.edu to ask for a password reset for their Cisco Voicemail Password (https://cuc.itc.usf.edu/inbox/ ).
- The Cisco voicemail password is not the same as the Cisco voicemail pin. Password is for the portal pin is for the phone.
Once you have received the email confirmation that your password has been reset
- Log into https://cuc.itc.usf.edu/inbox/.
- Click the Settings tab.
- Click the Passwords drop-down menu.
- Select Change Cisco PCA Password.
Click Save. See Figure 1
Figure 1: Password Settings.
NOTE
Once the temporary password is reset, the voicemail inbox can now me synced to outlook.
***Keep in mind that that login ID will not be a NetID or HSCnet ID, but will be your 5 digit phone extension. Example 46288@ctc.itc.usf.edu and the password that was just reset- Open the Control Panel. See Figure 1.
Figure 1: Start menu. - Select the Mail folder (User Accounts-Mail). See Figure 2.
Figure 2: Mail folder. - Click the E-mail Accounts option.
- Select New. See Figure 3.
Enter credentials:
Your Name