At USF it is common for an individual to have multiple email addresses. This can cause issues when collaborating within Box, as documents can be shared to a lesser used email address and then not seen when logged in with the primary email address. To consolidate shared content modify the Box account settings for the users primary email address to associate the lesser used accounts. (note: this process does not work if the user already has USF Box accounts associated with both email addresses)
Process:
- Log into Box via https://usf.box.com
- Once logged in, click your account portrait in the top-right and select Account Settings.
- In the Login and Email Addresses section, click Add Email.
- Input one of your additional email addresses and click Save. A verification email will be sent to the specified email address.
- Open the corresponding email and click the Verify Email link.
Now whenever someone collaborates with either of those email address, the files will show within your single Box account.