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Overview

This page contains information on how to call forward phones and also includes links to Avaya phone guides and templates.

Single Analog Phones

Telecom - How to Call Forward and Avaya Phone Guides and Templates

Digital Multi-Line Phones

Telecom - How to Call Forward and Avaya Phone Guides and Templates  

Voice Over IP Phones

Telecom - How to Call Forward and Avaya Phone Guides and Templates

Telecom - How to Call Forward and Avaya Phone Guides and TemplatesTelecom - How to Call Forward and Avaya Phone Guides and TemplatesTelecom - How to Call Forward and Avaya Phone Guides and Templates

Telecom - How to Call Forward and Avaya Phone Guides and TemplatesTelecom - How to Call Forward and Avaya Phone Guides and TemplatesTelecom - How to Call Forward and Avaya Phone Guides and Templates

Single Analog Phones: 

AVAYA Models: 6210, 6219, & 6221

  • Activate Call Forwarding: Get a dial tone, dial *2 followed by the 5-digit forwarding extension, listen for confirmation tone, and hang up.
  • Cancel Call Forwarding: Get a dial tone, dial #22, listen for confirmation tone, and hang up.

AVAYA 6210 User Guide

AVAYA 6219 User Guide

AVAYA 6221 User Guide

Digital Multi-Line Phones:

 

AVAYA Models: 6408D+, 6416D+, & 6424D+

  • Activate Call Forwarding: Get a dial tone, dial *2 followed by the 5-digit forwarding extension, listen for confirmation tone, and hang up.
  • Cancel Call Forwarding: Get a dial tone, dial #22, listen for confirmation tone, and hang up.

AVAYA 6408D+ User Guide, Template

AVAYA 6416D+ User Guide, Template

AVAYA 6424D+ User Guide, Template

Voice Over IP Phones:

 

AVAYA Models: 4602, 4610, 4620, & 4621

  • Activate Call Forwarding: Get a dial tone, dial *2 followed by the 5-digit forwarding extension, listen for confirmation tone, and hang up.
  • Cancel Call Forwarding: Get a dial tone, dial #22, listen for confirmation tone, and hang up.

AVAYA 4602 User Guide

AVAYA 4610 User Guide, Template

AVAYA 4620/4621 User Guide, Template

VoIP Phone:

 

AVAYA 9601

Activate Call Forwarding: 

  1. Using the right Navigation Arrow, locate the Features menu.
  2. Using the down Navigation Arrow, locate Call Fwd and press the OK button.
  3. Dial the 5-digit extension number where calls are being forwarded, then press Enter or OK.
  4. Wait for confirmation tone.
  5. Hang up. (The CFwrd button will have a check mark.)

Cancel Call Forwarding: 

  1. Using the right Navigation Arrow, locate the Features menu.
  2. Using the down Navigation Arrow, locate the CFwrd feature.
  3. Once highlighted, press the OK button.
  4. Wait for confirmation tone.
  5. Hang up. (The CFwrd button will be unchecked.)

AVAYA 9601 User Guide, Template

VoIP Phone:

 

AVAYA 9608

Activate Call Forwarding:

  1. Using the Navigation Arrows, locate the Call Forward feature.
  2. Press the button next to the Call Forward feature.
  3. When you hear dial tone, enter the 5-digit extension number where calls are being forwarded.
  4. You will hear a confirmation tone and the button next to the feature will be lit green.

Cancel Call Forwarding:

  1. Press the button next to the Call Forward feature to turn off call forwarding and extinguish the green light.

AVAYA 9608 User Guide, Template

VoIP Phone:

 

AVAYA 9620

Activate Call Forwarding:

  1. Using the Navigation Arrows, locate the CFwrd feature.
  2. Once highlighted, press the OK button.
  3. Dial the 5-digit extension number where calls are being forwarded.
  4. Wait for confirmation tone.
  5. Hang up. (The CFwrd button will light up.)

Cancel Call Forwarding:

  1. Using the Navigation Arrows, locate the CFwrd feature.
  2. Once highlighted, press the OK button.

AVAYA 9620 User Guide, Template 

VoIP Phone:

 

AVAYA 9621G

Activate Call Forwarding:

  1. Press the Forward button on your phone.
  2. Touch Call Forward.
  3. Dial the 5-digit extension number where your calls will be forwarded.
  4. Wait for confirmation tone.
  5. Hang up. (The FORWARD button will light up.)

Cancel Call Forwarding:

  1. Press the FORWARD button on your phone.
  2. Touch Call Forward.
  3. Hang up. (The FORWARD button light will extinguish.)

AVAYA 9621G User Guide, Template

VoIP Phone:

 

AVAYA 9630

Activate Call Forwarding:

  1. Press the Forward button to access the main Forwarding menu.
  2. Select the forwarding feature you want to activate.
  3. Press Select or OK to turn the call forwarding feature on.
  4. When you hear a tone, enter the 5-digit extension number where calls are being forwarded.

Cancel Call Forwarding:

  1. Repeat steps 1 through 3 of the Activation process. (Pressing Select or OK will turn off the call forwarding feature.)

AVAYA 9630 User Guide, Template

VoIP Phone:

 

AVAYA 9650

Activate Call Forwarding:

  1. Using the Navigation Arrows, locate the CFwrd feature.
  2. Once highlighted, press the OK button.
  3. Dial the 5-digit extension number where calls are being forwarded.
  4. Wait for confirmation tone.
  5. Hang up. (The CFwrd button will light up.)

Cancel Call Forwarding:

  1. Using the Navigation Arrows, locate the CFwrd feature.
  2. Once highlighted, press the OK button.

AVAYA 9650 User Guide, Template



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