Technical and Online Support

Online, Face-to-Face, or Hybrid Course Assistance - Faculty and Staff

If you need assistance with educational technologies or teaching and learning pedagogy in your course, please access the Educational Design and Technology website, navigate to the Contact Us section, and submit a request for support. Examples include: 

• Canvas support 
• Microsoft Teams
• Honorlock
• Audio recording/presentation support
• Teaching online
• Best practices

For assistance in the following items please contact USF IT.

• Computer lab
• Listservs
• Classrooms AV
• Configuring your computer to connect wireless at the College of Nursing

Online, Face-to-Face, or Hybrid Course Assistance - Students

Students, if you have questions or need assistance, please contact USF IT. Examples include:

• Exams
• Uploading assignments
• Formatting documents
• Viewing presentations
• Canvas password issues

USF IT

_HOURS:  

Mon. - Fri. 7am - 10pm

Sat. - Sun. 9am - 6pm

_PHONE:  813-974-4357

Classroom AV Support:

• Mon. - Fri. 9am - 5pm
  

_EMAIL: help@usf.edu

Chat: ITChat.usf.edu

_LOCATION:  Help Desk at the WELL Lobby

_WEBSITE:  http://usf.edu/it

Canvas Portal Support 

• APA writing resources
• Library
• LinkedIn Learning
• Netiquette
• And other resources

Microsoft Teams

• Support and documentation 

IT MS Teams Support | EDT MS Teams Support

• Apply for your USF NetID in order to access Canvas
• For information on obtaining your USF ID card

• View the NetID Website
• View the USFCard Website

Shimberg Health Sciences Library

_PHONE:  813-974-2243

_WEBSITE:  http://library.hsc.usf.edu/