Requirements and Setup of USF Office Computer

Checking your user group

Your account must be in the destination computer’s Administrators and Remote Desktop Users groups.  

1. Hit the Windows key on your keyboard (Note: on Windows 10 click on the circle icon next to the Windows icon on your task bar)
2. Type lusrmgr.msc into the search bar
3. Hit the Enter key on your keyboard
4. Click on the Groups folder on the left
5. Double click on Administrators in the center column (pictured below)
   A new window should pop up
   
6. Look for you NetID in the pop up
7. Double click Remote Desktop Users in the center column (pictured below)
   A new window should pop up
   
8. Look for your NetID in the pop up

Newly Deployed Machines

If you have a newly deployed machine (later then January 2022), you will need to add yourself to the Remote Desktop Users manually by doing the following

1. Click on the Windows Start button in the lower left 
2. Type CMD and right-click Command Prompt and select Run as Administrator.
3. Select Yes on the windows prompt

4. Enter the following:

   1. Net localgroup “Remote Desktop Users” /add “AzureAD\<NetID>@usf.edu"
      Note: Make sure you replace <NetID> with your NetID
5. Hit Enter once the above is entered into the command prompt.
6. If successful, you should receive a message that the user has been added.

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Finding your computer's name

You will need to know the computer’s name.  

        In Windows 10:

1. Click on the circle icon, next to the Windows icon, on your taskbar
2. Type computer name into the search bar
3. Hit the Enter key on your keyboard
4. The name is displayed in the Device name field

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Connecting from a Remote Computer

Windows

1. Go to http://usfweb.usf.edu/remote/ 
2. Login with your NetID@usf.edu and password 
   
3. Enter the computer name or IP address you wish to connect to (pictured below)
   
   
4. Choose your remote desktop size
   
5. Click the Find Computer button
   RDG will go through a series of checks (computer is found, awake, and connection is solid) and display the results to you
6. Click the Connect button
   RDG will download a ‘USFRemoteAccess.rdp’ file

7. Execute USFRemoteAccess.rdp file  

   Security window popped up? Click Connect 

8. Log in with your credentials 
   You are logging into your destination computer
   
   

   If remoting into a new, recently deployed device, you must log in using AzureAD\<Netid>@usf.edu for your user name.

   Note: Make sure you replace <NetID> with your NetID

Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it.  When you are finished, you can simply log out of your remote computer and the window will close. 

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Mac

1. Launch the App Store 
2. Search for the Microsoft Remote Desktop
   
3. Click on Microsoft Remote Desktop
4. Enter your credentials for your Apple account
5. Launch Microsoft Remote Desktop
6. Click on New in the upper left
7. Choose Add gateway from the Gateway drop down menu (pictured below)
   
8. Click on the Plus sign to add a gateway:
9. Fill out the following fields (Pictured below)
   
   1. Gateway Name = USF

   2. Server = rdg.usf.edu

   3. User name = Your USF email or for newly deployed machines, you must log in using AzureAD\<Netid>@usf.edu for your user name.

      Note: Make sure you replace <NetID> with your NetID
   4. Password = Your NetID password
   
10. Close the Preferences screen
11. Choose USF from the Gateway drop down menu 
12. Enter your email address and password under Credentials
13. Enter your computer name in the PC Name field
14. Close out of the Edit Remote Desktops screen
15. Click on USF under My Desktops (pictured below)
    
16. Click on Continue
    You will be connected

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IPad

1. Tap on the App Store 
2. Search Microsoft Remote Desktop
3. Tap on Get 
4. Tap on Install 
5. Open the Microsoft Remote Desktop app
6. Tap the Plus sign (pictured below)
   
7. Tap Desktop
8. Tap PC Name
9. Enter your computer's name (pictured below)
   
10. Tap Done
11. Tap the panel on the Remote Desktop main menu

12. Enter the credential you use on your machine

    Tapping the controls at the top will allow you to zoom, switch between mouse pointer and touch functionality, bring up a keyboard, etc

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