Skip to end of metadata
Go to start of metadata
Overview
This page contains information on how to call forward phones and also includes links to Avaya phone guides and templates.
Single Analog Phones
AVAYA Models: 6210, 6219, & 6221
Activate Call Forwarding
- Listen for a dial tone.
- Dial *2 and the 5-digit forwarding extension.
- Listen for confirmation tone.
- Hang up.
Cancel Call Forwarding
- Listen for a dial tone.
- Dial #22.
- Listen for confirmation tone.
- Hang up.
Back to top
Digital Multi-Line Phones
AVAYA Models: 6408D+, 6416D+, & 6424D+
Activate Call Forwarding
- Listen for a dial tone.
- Dial *2 and the 5-digit forwarding extension.
- Listen for confirmation tone.
- Hang up.
Cancel Call Forwarding
- Listen for a dial tone.
- Dial #22.
- Listen for confirmation tone.
- Hang up.
Back to top
Voice Over IP Phones
AVAYA Models: 4602, 4610, 4620, & 4621
Activate Call Forwarding
- Listen for a dial tone.
- Dial *2 and the 5-digit forwarding extension.
- Listen for confirmation tone.
- Hang up.
Cancel Call Forwarding
- Listen for a dial tone.
- Dial #22.
- Listen for confirmation tone.
- Hang up.
Back to top
AVAYA 9601
Activate Call Forwarding:
- Use the right Navigation Arrow and locate the Features menu.
- Use the down Navigation Arrow and locate Call Fwd.
- Press the OK button.
- Dial the 5-digit extension number where calls are being forwarded
- Press Enter or OK.
- Wait for confirmation tone.
- Hang up.
The CFwrd button will have a checkmark.
Cancel Call Forwarding:
- Use the right Navigation Arrow and locate the Features menu.
- Use the down Navigation Arrow and highlight the CFwrd feature.
- Press the OK button.
- Wait for confirmation tone.
- Hang up.
The CFwrd button will be unchecked.
Back to top
AVAYA 9608
Activate Call Forwarding:
- Use the Navigation Arrows and locate the Call Forward feature.
- Press the button next to the Call Forward feature.
- Listen for a dial tone
- Enter the 5-digit extension number where calls are being forwarded.
You will hear a confirmation tone and the button next to the feature will be lit green.
Cancel Call Forwarding:
- Press the button next to the Call Forward feature to turn off call forwarding and extinguish the green light.
Back to top
AVAYA 9620
Activate Call Forwarding:
- Use the Navigation Arrows and locate the CFwrd feature.
- Press the OK button.
- Dial the 5-digit extension number where calls are being forwarded.
- Wait for confirmation tone.
- Hang up.
The CFwrd button will light up.
Cancel Call Forwarding:
- Use the Navigation Arrows and locate the CFwrd feature.
- Press the OK button.
Back to top
AVAYA 9621G
Activate Call Forwarding:
- Press the Forward button on your phone.
- Touch Call Forward.
- Dial the 5-digit extension number where your calls will be forwarded.
- Wait for confirmation tone.
- Hang up.
The FORWARD button will light up.
Cancel Call Forwarding:
- Press the FORWARD button on your phone.
- Touch Call Forward.
- Hang up.
The FORWARD button light will extinguish.
Back to top
AVAYA 9630
Activate Call Forwarding:
- Press the Forward button to access the main Forwarding menu.
- Select the forwarding feature you want to activate.
- Press Select or OK to turn the call forwarding feature on.
- Listen for the tone.
- Enter the 5-digit extension number where calls are being forwarded.
Cancel Call Forwarding:
- Press the Forward button to access the main Forwarding menu.
- Select the forwarding feature you want to deactivate.
- Press Select or OK to turn off the call forwarding feature.
Back to top
AVAYA 9650
Activate Call Forwarding:
- Use the Navigation Arrows to highlight the CFwrd feature.
- Press the OK button.
- Dial the 5-digit extension number where calls are being forwarded.
- Wait for confirmation tone.
- Hang up.
The CFwrd button will light up.
Cancel Call Forwarding:
- Use the Navigation Arrows to highlight the CFwrd feature.
- Press the OK button.
Back to top