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Overview

The Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources.


Table of Content

If your job duties require a RDG or other remote access solution, please contact the USF IT Service Desk while on campus and in front of the machine you will be connecting to for setup and configuration.

Please call 813-974-4357 or visit https://itchat.usf.edu to have this the setup and configuration done for you.

Finding your USF computer's IP address

You will need to know the USF computer’s IP address in order to be able to remote into it from another location.

Windows 10/11

  1. Select the Windows logo in the lower left.


  2. Type CMD to search for Command Prompt and select Open.


  3. Type ipconfig and hit enter.


  4. The IP address for the computer will be listed as IPv4 Address and should start with 131.247.


Connecting from a Remote Computer

Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection.

  • Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
  • The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection.
  • Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.

If remoting into a recently deployed device using IT's Modern Endpoint Management, you will need to first log into VPN.usf.edu

Windows

Remote Desktop Connection

  1. Select the Windows logo in the lower left.


  2. Type Remote Desktop Connection to search for the program and select Open.


  3. Enter the on-campus computer's IP address under Computer.


  4. Select Yes to connect to the on-campus computer.


  5. Enter your USF email address and password as you normally do to sign into the computer. 

Remote Desktop Gateway

  1. Navigate to http://usfweb.usf.edu/remote/ 

  2. Enter your NetID@usf.edu and select Next.


  3. Enter your USF password and select Sign in.


  4. Approve the sign in through your MFA device.


  5. Select Yes.


  6. Enter the on-campus computer's IP address and select Find Computer.

    If you have more then one monitor at your remote location and wish to have your on-campus



  7. RDG will go through a series of checks (computer is found, awake, and the connection is solid) and display the results to you.

  8. Click the Connect button. RDG will download a ‘USFRemoteAccess.rdp’ file.

  9. Execute USFRemoteAccess.rdp file.  

    Security window popped up? Click Connect 
  10. Enter your USF email address and password as you normally do to sign into the computer.



Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it. When you are finished, you can simply log out of your remote computer and the window will close. 

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Mac

If you are using a Macintosh computer from home to connect to your newly deployed PC on campus, you must contact USF IT Remote Support to have a configuration adjustment made to your work system.

This must be done on campus while logged into the newly deployed machine.

Please call 813-974-4357 or visit itchat.usf.edu to have this work done for you.

Already have the Microsoft Remote Desktop app? Skip to Step 5

  1. Launch the App Store 


  2. Search for the Microsoft Remote Desktop and select GET.


  3. Enter your credentials for your Apple account

  4. Launch Microsoft Remote Desktop


  5. Select Add PC.


  6. Enter the on-campus computer's IP address under PC Name.


  7. Click the drop down next to User Account and select Add User Account....


  8. Enter the following information and then select Add.
    1. Username: AzureAD\<netid>@usf.edu
    2. Password: Your NetID Password


  9. Click the drop down next to Gateway and select Add Add Gateway....


  10. Enter USF as the Gateway name.


  11. Click the drop down next to User Account and select the AzureAD account created earlier.


  12. Select ADD.


  13. Select Save.


  14. Click on the connection created to connect  to the on-campus computer.


  15. Select Connect.


  16. Enter your USF email address and password as you normally do to sign into the computer.

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iPad

Already have the Microsoft Remote Desktop app? Skip to Step 5


  1. Tap on the App Store 
  2. Search Microsoft Remote Desktop
  3. Tap on Get 
  4. Tap on Install 
  5. Open the Microsoft Remote Desktop app
  6. Tap the Plus sign (pictured below)
  7. Tap Desktop
  8. Tap PC Name
  9. Enter your computer's name (pictured below)
  10. Tap Done
  11. Tap the panel on the Remote Desktop main menu

  12. Enter the credential you use on your machine

    Tapping the controls at the top will allow you to zoom, switch between mouse, pointer, and touch functionality, bring up a keyboard, etc

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