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Teams calling functionality allows for USF to assign your office number to your account within Microsoft Teams. Once converted, you will have a new dial pad within Teams and will be able to make and receive calls from your office number. Teams calling also enables you to customize your phone experience, and offers additional functionality (below).
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USF IT is starting completing an initiative to convert existing phone numbers to the Microsoft Teams platform, allowing for "soft phone" functionality on your existing devices (laptop, pc, mac, and mobile).
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Your soft phone's registered location is your physical campus office location by default. If you fail to update your registered location to your current location, it may result in emergency personnel being dispatched to the incorrect location. When calling 911 from your soft phone, USF recommends providing the 911 dispatcher with your current location.
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Voicemail in Teams is enabled by default, and you can customize it, or even turn it off.
Features
- Custom recorded greeting messages.
- Text to speech greetings
- Custom out of office message that automatically enables when you set your Out of Office in Outlook.
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Note: Due to Florida’s broad open records law, voicemails and voicemail transcripts to university employees may be considered a public record, available to the public and the media upon request. |
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To disable voicemail, in your Teams client go to Settings -> Calls -> and under If unanswered setting, select Do nothing. |
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You can check your voicemail by selecting Calls ->"Voicemail" in Teams. For detailed instructions, click here. |
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Manage your call settings in Teams
Polycom CCX Handset Quick Start Guide
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Below is a list of devices that have been tested and recommended by USF IT. A comprehensive list of all Microsoft Teams Certified Devices can be found here.
Back to topIt is USF IT policy that departments are responsible for providing headsets or handsets for their individual users. The Telecom Team can support any device available in the Microsoft Teams Store. To ensure appropriate sound quality, headsets should support full duplex. Available headsets can be found at https://www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/headsets/36. Available desk phone models can be found at https://www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/desk-phones-teams-displays/34. While a single device type is not mandated, the Telecom Team has successfully tested, deployed, and recommends the Yealink MP56 model of Teams phone at the university. The MP56 is available for purchase from GovConnection, as well as other sellers.
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The USF IT Telecom Team is sunsetting the Avaya phone system and will no longer be providing new Avaya handsets. IT will provide Microsoft Teams handsets for use with Microsoft Teams Calling in the following situations:
- For VIP users as defined as Dean/Vice President, or above
- For General use Departmental Phones (GDP) /common area phones (first handset issuance only or to replace a prior installed Polycom GDP device). A GDP device is defined as a handset used individually by multiple users in a generally accessible area and not associated with a single USF NetID.
- To replace an individual user Polycom handset, if malfunctioning and unfixable, for users who purchased Polycom devices based on prior recommendation from USF IT
Like computing devices, departments are responsible for providing headsets or handsets for users to use with Microsoft Teams Calling. Departments should expect to update inventory cyclically as with computing devices.
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To learn about hardware requirements for Teams Callings, please visit https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app |
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Select the Calls section in Teams and then enter the phone number. You will need to dial the full 11 digit number (including the +1 US country code). For additional directions, click here. |
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From your chat, select the Call button in the upper right. For additional directions click here. |
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You will receive a ring notice on your devices when you receive a call. Select the answer button on the notification. For a detailed walk through visit the Microsoft Support page. |
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Yes, you can forward your calls within your own Teams client, and configure call groups. For a walkthrough review the information here. |
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To add a delegate, review the instructions here. |
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No, there is no opt-out process for this. We are moving to a new system and cannot support two separate environments. |
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Review the content above for receiving calls. In short, it works just like a Teams meeting. You can use your smartphone, headset, or other audio devices. |
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| Information Technology will not be providing these devices to personnel for this rollout. However, it will work with the device you have been using with Microsoft Teams during our remote work initiative. It will work with your mobile, laptop microphone, and nearly any headset attached to your computer. ||||
Your department can order a compatible headset or Teams phone device however. Review the list above for approved devices. |
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You will not receive your handset when we return to campus - moving to Teams is a permanent migration. |
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IT will be moving location by location to collect phones over the coming weeks. We expect this process to extend beyond the phone migration project so that we can accomplish this safely. |
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Yes, both of these are fully supported. To transfer to someone directly, select more options then transfer. You also have the option to consult then transfer, which allows you to screen your calls. For more information click click here. |
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