Overview
Teams calling functionality allows for USF to assign your office number to your account within Microsoft Teams. Once converted, you will have a new dial pad within Teams and will be able to make and receive calls from your office number. Teams calling also enables you to customize your phone experience, and offers additional functionality (below).
USF IT is completing an initiative to convert existing phone numbers to the Microsoft Teams platform, allowing for "soft phone" functionality on your existing devices (laptop, pc, mac, and mobile). Your soft phone's registered location is your physical campus office location by default. If you fail to update your registered location to your current location, it may result in emergency personnel being dispatched to the incorrect location. When calling 911 from your soft phone, USF recommends providing the 911 dispatcher with your current location. Voicemail in Teams is enabled by default, and you can customize it, or even turn it off. Manage your call settings in Teams Polycom CCX Handset Quick Start Guide It is USF IT policy that departments are responsible for providing headsets or handsets for their individual users. The Telecom Team can support any device available in the Microsoft Teams Store. To ensure appropriate sound quality, headsets should support full duplex. Available headsets can be found at https://www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/headsets/36. Available desk phone models can be found at https://www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/desk-phones-teams-displays/34. While a single device type is not mandated, the Telecom Team has successfully tested, deployed, and recommends the Yealink MP56 model of Teams phone at the university. The MP56 is available for purchase from GovConnection, as well as other sellers. The USF IT Telecom Team is sunsetting the Avaya phone system and will no longer be providing new Avaya handsets. IT will provide Microsoft Teams handsets for use with Microsoft Teams Calling in the following situations: Like computing devices, departments are responsible for providing headsets or handsets for users to use with Microsoft Teams Calling. Departments should expect to update inventory cyclically as with computing devices. Features
Note: The following connection methods are NOT supported for Teams Calling and may not work or work properly:
Notice Regarding E911
Voicemail
Features
Main Resources
USF IT Recommended Devices
USF IT Provided Devices
FAQ's and Additional Resources
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