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Overview

This article contains frequently asked questions and answers for troubleshooting exams in Examplify.


Excerpt

Computer froze during Exam

  • Forcibly restart the computer by holding down the power button and then turn it back on.

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Unable to download or see Exam

  • Ensure that the student is connected to the network. Connect the student with ethernet or wireless and press Refresh Exam List or re-login to Examplify.
  • Ensure that the student has not downloaded the Exam already on another device.

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titleRemoving an Exam Download...

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titleFirst, follow these steps...

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titleNext, these steps...

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Unable to upload Exam

  • Ensure that the

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  • device is connected to

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  • the network either by ethernet or wireless and try again.
  • If Examplify will not automatically upload the exam,

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titleClick to expand...

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  • .

Multiple Users Logged in Error

This error can arise when an exam taker clicks ‘Start Exam’ and specifically pertains to the actively logged-in User Accounts on the computer. To resolve this, simply restart the device, which will automatically log out of all actively logged-in Computer User Accounts

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