VPN - Palo Alto GlobalProtect
Overview
Palo Alto GlobalProtect is USF's virtual private network that is used for secure connections to on-campus resources. This guide will assist with the installation and launching of Palo Alto GlobalProtect for Windows and macOS.
To run GlobalProtect app 5.0, Windows endpoints require Visual C++ Redistributables 12.0.3 for Visual Studio 2013. If you have not already installed any redistributable packages on your endpoint, the GlobalProtect app installs Visual C++ Redistributables 12.0.3 automatically. If you have already installed Visual C++ Redistributables 12.0.2 or an earlier release, you must either uninstall the existing redistributable packages from your endpoint or upgrade to Visual C++ Redistributables 12.0.3 prior to installing the GlobalProtect app.
When logging into GlobalProtect, you will be required to verify your connection using MFA. You must have your MFA Sign-In Method set to Microsoft Authenticator - notification or Phone - call. To check or change your default method, follow the instructions here: How do I change my default sign in method.
Downloading GlobalProtect
- Click https://vpn.usf.edu
- Enter your NetID and Password and select LOG IN.
Select the download option for your computer's operating system.
Windows
If you are not sure whether the operating system is 32-bit or 64-bit, ask your system administrator before you proceed.
Installing GlobalProtect
Windows
- Open the downloaded file names GlobalProtect.msi.
- Select Next in the GlobalProtect Setup Wizard.
- Select Next to accept the default installation folder (C:\Program Files\Palo Alto Networks\GlobalProtect), or select Browse to select a new location.
- Select Next to confirm the installation.
- Select Close once the installation is complete.
Mac
- Open the downloaded file named GlobalProtect.pkg.
- Select Continue in the GlobalProtect Setup Wizard.
- Make sure that GlobalProtect is check-marked and select Continue.
- Select Install to begin.
- Enter your Mac's password and select Install Software.
- Select Close once the installation is complete.
Launching and Logging into GlobalProtect
Windows
- Click on the carrot in the taskbar located in the lower right of the toolbar.
- Select the globe icon.
- Enter vpn.usf.edu and select Connect.
- Enter your NetID and Password and select Connect.
Mac
- Click on the globe icon in the top right of the toolbar.
- Enter vpn.usf.edu and select Connect.
- Enter your NetID and Password and select Sign In.