The Remote Desktop Gateway (RDG) is used to access your on-campus Windows computer from another remote computer. It provides additional security for our connections with university computing resources.
If your job duties require a RDG or other remote access solution, please contact the USF IT Service Desk while on campus and in front of the machine you will be connecting to for setup and configuration.
Please call 813-974-4357 or visit https://itchat.usf.edu to have this the setup and configuration done for you.
Finding your USF computer's name
You will need to know the USF computer’s name in order to be able to remote into it from another location.
Go to Settings
In the left column, select About
In the right panel, the computer name will be listed as Device Name
Connecting from a Remote Computer
Once the USF IT Service Desk has configured your machine for Remote access, follow the below directions to establish a remote connection.
Make sure your browser (Chrome, Firefox, Microsoft Edge) is the most recent version.
The computer you are logging in remotely from must have an up-to-date version of Microsoft's Remote Desktop Connection.
Macs with OSX 10.7 or later can get this app from the App Store, see the Mac instructions below.
If remoting into a recently deployed device using IT's Modern Endpoint Management, you will need to first log into VPN.usf.edu
Enter the computer name or IP address you wish to connect to (pictured below)
Choose your remote desktop size
Click the Find Computer button RDG will go through a series of checks (computer is found, awake, and connection is solid) and display the results to you
Click the Connect button RDG will download a ‘USFRemoteAccess.rdp’ file
Execute USFRemoteAccess.rdp file
Security window popped up? Click Connect
Log in with your credentials You are logging into your destination computer
If remoting into a new, recently deployed device, you must log in using AzureAD\<Netid>@usf.edu for your user name.
Note: Make sure you replace <NetID> with your NetID
Once you have completed this process, you will have a window to your destination computer and may use it as if you were sitting in front of it. When you are finished, you can simply log out of your remote computer and the window will close.