25Live Support Plan

Support Ticket Creation Process

Change Management Process

25Live Management Information

Product Owner

• @Gail Evans

System Admins

System Admins can add new locations, fix security permissions, and delete information from system. 

• @Novilaine Blanco 

• @Timothy Balgeman

Functional Admins

Functional Admins can update room information and play tie-breaker if events are conflicting. They also have set the guiding principles for room use, etc.

Health Functional Admins

• Heather Bush (Health)

 Campus Functional Admins

• Christopher Loth (Tampa Campus)

• Hasena Dukhi (Stacy) (Sarasota-Manatee Campus)

• Haley Cocks (St. Pete Campus)

Project Documentation

USF Health Classroom and Resource Scheduling Software