Box - Box Drive Install Troubleshooting

Owned by Kimberly Adkins
Last updated: Apr 20, 2020

This page explores resolving issues surrounding error messages while attempting to install Box Drive on machines with Windows 7.

Error: An error has occurred in the script on this page.

Cause: Box Drive will install, but the login page will produce Script Errors. These are a result of Internet Explorer being out-of-date or Internet Options not being set properly.

Fix:

  1. Check which version of Internet Explorer is installed. If it's anything lower than IE 11, install the appropriate version of IE 11 via the link below.

    1. https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

  2. Once installed and Restarted, go to Control Panel > Internet Options > Advanced, and scroll down to the Security section.
    Ensure that Use TLS 1.1 and Use TLS 1.2 are Checked.

  3. Start Box. The login prompt should appear without issue